Shipping policy

Shipping destinations

Loriande currently ships to valid addresses within the United States. We do not currently offer international delivery.

Processing

Orders are normally prepared within 1–3 business days, excluding weekends and public holidays. Promotions and peak periods may require additional preparation time.

Estimated delivery

Delivery usually takes 2–4 weeks after dispatch. Delivery dates are estimates, not guarantees, and may be affected by carrier delays, severe weather, holidays, address problems, or events outside our reasonable control.

Tracking

We will email tracking information after dispatch. Tracking may take 24–48 hours to show the first carrier scan. Track your shipment at loriande.com/apps/track123.

Addresses

Customers are responsible for supplying a complete and accurate address. Email support@loriande.com immediately if you notice an error. Address changes cannot be guaranteed after fulfillment begins.

Delivery issues

If tracking marks a parcel delivered but it cannot be found, check the delivery area, household members, neighbors, building staff, and the carrier before contacting us.

Damaged or incorrect deliveries

Report damaged, defective, or incorrect items within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and shipping label. For approved claims, Loriande will provide the appropriate replacement or refund and cover related shipping costs.