Returns & Refunds

Return eligibility

You may request a return within 14 days of delivery. To be eligible, an item must be unworn, unused, and returned in the condition received, with its original packaging and proof of purchase.

Email support@loriande.com before sending anything back. Returns sent without authorization may not be accepted.

Return shipping

For preference, fit, or change-of-mind returns, customers are responsible for return postage. Use a trackable service and keep your receipt; Loriande is not responsible for return parcels lost in transit.

If an item arrives damaged, defective, or incorrect, notify us within 48 hours. For approved claims, Loriande will cover the appropriate return or replacement shipping.

Inspection and refunds

We will notify you after the return arrives and is inspected. If approved, the refund will be sent to the original payment method. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Banks and payment providers may require additional time to post an approved refund.

Exchanges

For preference or sizing changes, we do not process direct exchanges. Return an eligible item for a refund and place a new order for your preferred item. Damaged, defective, or incorrect items may be replaced after review.

Damaged, defective, or incorrect items

Contact us within 48 hours of delivery with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and provide the appropriate replacement or refund.

30-day limited quality guarantee

Verified manufacturing defects reported within 30 days of delivery are eligible for review. This guarantee does not cover normal wear, loss, theft, accidental damage, misuse, improper care, or alterations and repairs performed by another party.

Cancellations

Contact us as soon as possible if you need to cancel. We will try to help before fulfillment begins, but cancellation is not guaranteed once an order is being processed or has shipped.