Shipping & Delivery

Where we ship

Loriande currently ships to valid addresses within the United States. We do not currently offer international delivery.

Processing time

Orders are prepared within 1–3 business days, excluding weekends and public holidays. During launches, promotions, or peak holiday periods, preparation may take slightly longer.

Delivery estimates

After dispatch, standard delivery usually takes 2–4 weeks. The estimate begins when the carrier receives your package, not when the order is placed.

Tracking

When your order ships, we will email tracking information. Carrier tracking may take 24–48 hours to update after the label is created. Follow your shipment on our Track Your Order page.

Address accuracy

Please review your shipping address carefully before checkout. Email support@loriande.com immediately if you notice an error. We cannot guarantee an address change after fulfillment begins, and Loriande is not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout.

Delays and delivery issues

Carrier delays, severe weather, holidays, and other events outside our control may affect delivery. If tracking shows no movement for an unusual length of time, contact us with your order number.

Marked delivered but not received

Check around the delivery location, with household members, neighbors, building staff, and the carrier. If the package still cannot be found, contact the carrier and then email us with your order number and tracking details.

Damaged or incorrect delivery

If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and shipping label. For approved claims, Loriande will provide the appropriate replacement or refund and cover related shipping costs.