Refund policy

14-day return policy

You may request a return within 14 days of delivery. Items must be unworn, unused, in the condition received, and include original packaging and proof of purchase.

To start a return, email support@loriande.com before sending anything back. Unauthorized returns may not be accepted.

Return shipping

Customers pay return postage for preference, fit, or change-of-mind returns. Use a trackable shipping service and keep your receipt.

If an item arrives damaged, defective, or incorrect, notify us within 48 hours with your order number and clear photos. For approved claims, Loriande will cover the appropriate return or replacement shipping.

Refunds

We will notify you after your return is received and inspected. If approved, the refund will be issued to the original payment method. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect. Your bank or payment provider may need additional time to post the refund.

Exchanges

For preference or sizing changes, return an eligible item for a refund and place a new order. Damaged, defective, or incorrect items may be replaced after review.

30-day limited quality guarantee

Verified manufacturing defects reported within 30 days of delivery are eligible for review. The guarantee excludes normal wear, loss, theft, accidental damage, misuse, improper care, and third-party alterations or repairs.

Cancellations

Contact us as soon as possible. We will try to help before fulfillment begins, but cancellation is not guaranteed after processing starts or the order ships.