Frequently Asked Questions
Orders and delivery
Where does Loriande ship?
We currently ship to valid addresses within the United States.
How long will my order take?
Orders are prepared within 1–3 business days. After dispatch, delivery usually takes 2–4 weeks. Carrier delays, holidays, severe weather, or an incomplete address may affect these estimates.
How can I track my order?
Once your order ships, we will email tracking details. You can also visit our Track Your Order page. Tracking may take 24–48 hours to show its first carrier scan.
Can I change or cancel my order?
Email support@loriande.com as soon as possible. We will do our best to help before fulfillment begins, but changes or cancellations cannot be guaranteed after processing starts or an order ships.
Returns and product support
What is the return window?
Eligible items may be requested for return within 14 days of delivery. Items must be unworn, unused, and returned with their original packaging and proof of purchase.
Who pays return shipping?
For preference, fit, or change-of-mind returns, the customer pays return postage. If an item arrives damaged, defective, or incorrect, contact us within 48 hours; Loriande will provide the appropriate solution and cover approved return or replacement shipping.
Do you offer exchanges?
For preference or sizing changes, return an eligible item for a refund and place a new order. Damaged, defective, or incorrect items may be replaced after review.
Is there a warranty?
Loriande provides a 30-day limited guarantee against verified manufacturing defects. It does not cover normal wear, loss, theft, accidental damage, misuse, improper care, or repairs by another party.
Materials and care
What materials do you use?
Materials vary by design and are listed on each product page. The collection may include gold-plated finishes, stainless steel, cubic zirconia, enamel, or mother-of-pearl. Review the individual description before purchasing, especially if you have a metal sensitivity.
Is every piece waterproof or hypoallergenic?
No universal waterproof or hypoallergenic claim applies to the entire collection. Material and care details vary by piece.
How should I care for my jewelry?
Remove jewelry before swimming, showering, exercising, or using household cleaners. Avoid direct contact with perfume, lotion, hairspray, and harsh chemicals. Wipe pieces gently after wear and store separately in a dry place.
How do I contact Loriande?
Email support@loriande.com or use our Contact page. Include your order number for order-related questions.